Foreword xi
Preface xiii
Acknowledgments xvii
CHAPTER 1 Business Intelligence 1
What BI Isn’t 2
Do You Need BI? 3
Healthcare Information Environment 4
Data Modeling 9
The Don’ts 10
CHAPTER 2 The Tenets of Healthcare BI 13
The Tenets 15
Data Quality 17
Leadership and Sponsorship 22
Technology and Architecture 26
Providing Value 31
Cultural Implications 35
Seeking Equilibrium 35
CHAPTER 3 Data Quality 39
Data Quality Implications for Healthcare 40
Data Governance 42
Data Profiling 58
CHAPTER 4 Leadership and Sponsorship 67
Leading a BI Initiative 68
Why Sponsorship Is Critical 80
CHAPTER 5 Technology and Architecture 101
The “Abilities”: Scalability, Usability,
Repeatability, Flexibility 104
Scalability 106
Usability 110
Repeatability 117
Flexibility 130
CHAPTER 6 Providing Value 135
Creating a BI Team 136
User Adoption 144
The BI User Persona Continuum 149
Six Steps to Providing Value 152
CHAPTER 7 Gauging Your Readiness for BI 175
Stop 181
Proceed with Caution 186
The Go Stage 191
CHAPTER 8 Future Trends in Healthcare BI 195
Web 2.0 and Social Media 197
Mobile Technologies for Healthcare BI 204
Analytics: More Than a Buzzword 206
Creating a Data-Driven Organization 208
Big Data and Why It Matters 211
To the Cloud! 212
CHAPTER 9 Putting It All Together 215
Year One 216
Get Some Support 217
Governance Structure 220
Projects with Value 221
Technology and Architecture Gaps 223
Architectural Gaps 229
Cultural Preparedness 230
Marketing the Program 230
Manage the Inaugural Effort 232
Build Supporting Processes and Infrastructure 234
Train and Deploy 236
Operationalize the BI Function 238
KPIs for Healthcare 239
Departing Thoughts on Healthcare BI 240
APPENDIX A Data Governance Policies and Procedures 243
APPENDIX B Business Intelligence Reporting Tool 253
APPENDIX C Business Intelligence Road Map Template 265
APPENDIX D Business Intelligence Marketing Plan
Template 281
APPENDIX E Status Report Template 285
About the Website 289
About the Author 291
Index 293