Accelerating Health Care Transformation with Lean and Innovation: The Virginia Mason Experience [Print Replica] [Kindle Edition] Author: Paul E. Plsek | Language: English | ISBN:
B00I60MTP0 | Format: PDF, EPUB
Accelerating Health Care Transformation with Lean and Innovation: The Virginia Mason Experience
Download Accelerating Health Care Transformation with Lean and Innovation: The Virginia Mason Experience [Print Replica] [Kindle Edition] from mediafire, rapishare, and mirror link Virginia Mason Medical Center (VMMC) was one of the first health care organizations to implement Lean and its methodologies. Other organizations have followed VMMC’s lead, but this world class organization still leads in the utilization of innovative Lean tools. Accelerating Health Care Transformation with Lean and Innovation: The Virginia Mason Experience describes how VMMC has systematically integrated innovative structures, methods, and cultural practices into its implementation of Lean. Describing how your organization can create a strategy and build a culture of innovation and learning, it supplies concrete examples that show—not just conceptually, but through VMMC's actual experiences—how Lean and innovation can work hand-in-hand to incrementally improve and radically transform your value streams. Explaining how to use the voices and experiences of patients and their families to drive improvement and innovation in new directions, the book supplies a clear understanding of how Lean can help you achieve your goals in today’s increasingly demanding marketplace. Download latest books on mediafire and other links compilation Accelerating Health Care Transformation with Lean and Innovation: The Virginia Mason Experience
- File Size: 10295 KB
- Print Length: 216 pages
- Publisher: Productivity Press; 1 edition (January 31, 2014)
- Sold by: Amazon Digital Services, Inc.
- Language: English
- ASIN: B00I60MTP0
- Text-to-Speech: Enabled
X-Ray:
- Lending: Not Enabled
- Amazon Best Sellers Rank: #438,276 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
- #59 in Kindle Store > Kindle eBooks > Nonfiction > Professional & Technical > Medical eBooks > Administration & Policy > Hospital Administration
- #86 in Kindle Store > Kindle eBooks > Business & Money > Industries > Service
Lean and the companion term kaizen were initially applied to manufacturing processes and as the second term indicates, were originally applied in Japan. Kaizen refers to a philosophy or system based on making continuous improvements in the manufacturing process. Lean refers to the perspective that the expenditure of resources for any goal other than the creation of value for the end customer is wasteful. Until recently, most people would have considered these terms to be misapplied if they were used in the delivery of health care.
The people at Virginia Mason Medical Center (VMMC) in Seattle, Washington were eager to improve the quality of care delivered at VMMC and took the bold step to adopt a completely different premise regarding health care. This was to consider any act or event that did not improve the quality of care that end customers (patients) received to be wasteful, in other words to go lean. The main tactic that they applied was that of kaizen, where they performed a complete review of all procedures with no improvement considered to be too small. To drive this tactic, everyone at VMMC was encouraged to submit ideas and a filtering/evaluation process invoked to eliminate and refine the ideas. This is considered to be the first step in any formal innovation process.
The efforts to improve the quality of care at VMMC by applying the principles of lean and kaizen have been very successful and most of what was done could be considered a model for other hospitals around the world. Customer (patient) satisfaction rose in both their physical and mental well-being. Like all lean efforts that require a significant change in organizational culture, the path was not an easy one and there were times when the decision to continue had to be reinforced in the face of uncertainty.
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